katy@pinksinsulation.co.uk | 07395949258 / 01706 584721

Privacy Policy

Privacy Policy for www.pinksinsulation.co.uk

This Privacy Policy describes how Pinks Insulation collects, uses, and shares information when you use our WooCommerce store located at www.pinksinsulation.co.uk, and any related services and products (collectively referred to as the “Services”).

1. Information We Collect

We collect various types of information for the purpose of providing and improving our Services to you.

Information You Provide to Us:

  • Personal Information: When you make a purchase, sign up for an account, or contact us for support, we may collect personal information such as your name, email address, shipping address, and payment information.
  • Communication Data: If you contact us via email or other communication channels, we may retain records of those communications.

Automatically Collected Information:

  • Usage Data: We collect information about your interactions with our Services, such as the pages you visit and the actions you take.
  • Device and Log Data: We automatically collect device information (such as your device type, operating system, and browser type) and log data (such as your IP address, access times, and referring URLs).

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services.
  • Process and fulfil orders, including communicating with you about your orders and account.
  • Respond to your inquiries, comments, and requests.
  • Improve, personalise, and optimize our Services.
  • Detect, prevent, and address technical issues and security vulnerabilities.
  • Comply with legal obligations and enforce our policies.

3. Information Sharing

We may share your information with third parties in the following circumstances:

  • With service providers and partners who help us deliver and improve our Services (e.g., payment processors, shipping carriers).
  • With legal authorities if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets.

4. Your Choices

You have the following choices regarding your information:

  • Access and Update: You can access and update certain personal information by logging into your account settings.
  • Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as order confirmations and account-related messages.

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Security

We take reasonable measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

7. Updates to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our practices, please contact us at katy@pinksinsulation.co.uk.